Refund policy

Returns & Refunds Policy

At Coco Carry, we want to ensure you are fully informed about your purchase. Please read our return guidelines below carefully before requesting a return.

Eligibility for Returns

  • You may submit a return request if the item you received is not what you ordered or is a completely different product than what was purchased.

  • Product Classification Note: The bags we sell are master copies of luxury brands. Each item comes complete with product cards, original packaging, original cases, instructions, and all accompanying materials as specified at purchase.

  • Change-of-mind returns or returns based on the master-copy nature of the product (when the correct item as described has been delivered) are not accepted unless otherwise required by applicable consumer law.

How to Start a Return

If you received an incorrect or fundamentally different item, please follow these steps:

  1. Contact Us: Reach out to us directly via our contact email at cococarry.shopify@gmail.com or contact us on WhatsApp.

  2. Provide Clear Evidence: You must include clear pictures showing what is wrong with the product along with your order details.

  3. Inspection & Approval: Once your request is submitted, our team will review the pictures and notify you whether the return has been approved.

Shipping & Packaging for Approved Returns

  • If approved, items must be returned in the exact condition they were received, including all original packaging, cases, product cards, and accessories.

  • Contact our support team via email or WhatsApp to coordinate the return shipping instructions.